Most orders placed M-F will ship same day. All orders placed over the weekend will begin shipping the following week we do ship some items by priority mail on Saturdays. Since we do not have a store front all orders ship online however we can have some orders picked up at our home office in Willmar Mn If Needed.
We use Spee-Dee Delivery and Priority Mail which is super-fast Orders Arrive Fast To North Dakota, South Dakota, Wisconsin, Iowa and Illinois. Ups Fed Ex and Priority Mail May be used in the USA. Every Order we ship you will get tracking information sent to you shortly after your order is placed.
Most orders shipped with Priority Mail will arrive within one to three business days, if you need expedited shipping and would rather have overnight please call us for a shipping quote.
You may return most new, unopened items within 15 days of delivery for a full refund less any shipping costs or processing fees. We will also pay the return shipping costs if the return is a result of our error otherwise you are responsible to pay the return shipping (you received an incorrect or defective item, etc.). There are no returns on furnace parts. Winch’s can be returned within 7 days if they are in new condition meaning you have not bolted or mounted them to your fish house leaving Any kind of marks on the winch. Warranty concerns you must call us, and we can help you with any issues you may have.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund much quicker. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.